Frequently asked questions
Are Ms BROWN products natural?
Yes. All Ms BROWN products are made using natural, plant-based and organic ingredients. We have worked very hard to exclude harsh chemicals, irritants and allergens commonly found in other home and body products, even the ones that say they are natural. All our products are free from sodium lauryl sulfate, sodium laureth sulfate, synthetic or petroleum-based chemicals, parabens, sulphates, phosphates, synthetic dyes or fragrance and palm oil.
We believe you have a right to use products with safe ingredients and to know exactly what those ingredients are. Our full list of ingredients are shown on our bottles and website so you can check them for yourself.
Can I use Ms BROWN laundry products in the washing machine?
Yes. Ms BROWN garment care products can be used for either hand washing or in the washing machine. We recommend using the wool or gentle cycle on your machine. Read more about the best ways to care for and store wool and cashmere here.
What is the best way to wash wool and cashmere?
Most wool and cashmere garments can be washed by hand or in the washing machine using the Ms BROWN Wool & Cashmere Wash. Read more about the best ways to care for and store wool and cashmere here.
Are Ms BROWN bottles recyclable?
Yes. We use recycled and recyclable materials for our packaging including our bottles.
What does ‘Grey Water Safe’ mean?
Australia is the driest continent on the planet and water is a precious resource. We encourage recycling water wherever possible and one of the easiest ways to do this is reusing water from household tasks (grey water) on your garden. Ms BROWN products are completely biodegradable meaning you can reuse the water from hand washing your clothes on the flowers in your garden. Read more about recycling grey water here.
Are Ms BROWN products tested on animals?
No. Ms BROWN is completely cruelty free. We do not believe in testing on animals.
Where are Ms BROWN products made?
All Ms BROWN products are proudly made in Australia using local and imported ingredients.
What currency are your prices in?
All prices are in Australian dollars.
Can I track the delivery of my order?
Yes, we will send you email with a tracking number for your delivery once your order is sent.
Where can I purchase Ms BROWN products?
See a complete list of Ms BROWN stockists here.
ANY OTHER QUESTIONS?
Please contact us here. We'll be happy to help you.