Ms BROWN ships from Sydney, Australia with carbon-neutral courier service, Sendle and Australia Post.

WITHIN AUSTRALIA

STANDARD Signature on delivery  — $5
If no one is present to sign for the delivery, a card will be left with details for where the parcel can be collected within five days, usually your closest newsagent. Post Office Box addresses not available with this option.

 STANDARD Approval to leave — $5
Recommended only if there is clear access your property and there is somewhere suitable to leave a package out of weather.  By selecting this option, the receiver takes responsibility for any loss or damage to the package once it has been delivered.  Post Office Box addresses not available with this option.

PARCEL POST — rate calculated at checkout
Delivery using the Australia Post network. PO Boxes or street addresses available. Rates are determined by Australia Post according to order weight and delivery location.

EXPRESS POST — rate calculated at checkout
Next business day delivery using the Australia Post Express Post network.
Rates are determined by Australia Post according to order weight and delivery location.  Orders must be placed by 3pm AEST for next day delivery.

 DELIVERY ESTIMATES

STANDARD & PARCEL POST
Sydney metro area — 1 to 2 business days
Melbourne, Adelaide, Brisbane, Canberra metro areas — 2 to 3 business days
New South Wales regional areas — 2 to 4 business days
Tasmania and Interstate regional areas — 3 to 6 business days
WA, NT, Far North Queensland and all remote regional areas — 7 to 12 business days

EXPRESS POST
Australia Post guarantees next business day (Monday to Friday) delivery
to 80% of Australian business addresses, private addresses and Post Office Boxes, on items that meet the Express Post service conditions


INTERNATIONAL
Shipping costs are determined by weight and location and will display at checkout.
Delivery times will vary depending on a customer's geographical location. Local import duties or taxes vary by country and are out of our control. As the recipient, you are liable for these charges based on the country you are shipping to. If unsure, please check with your local customs authority in regard to any fees or regulations relating to import of our products.

TRACKING
Once your order has been shipped you will receive a notification via e-mail with tracking information for your parcel. Please note, tracking information may not be available until after 6pm on day of shipment.  Orders can be tracked here via Sendle and Australia Post

All orders are processed within one business day. If an order is placed on a weekend or Australian public holiday, your order will be processed the next business day. Delivery times are Monday - Friday during business hours.

Sending a Christmas gift? See Christmas delivery details here.

RETURNS
Ms BROWN will gladly accept returns if for some reason you are not happy with your purchase or the item arrives damaged or faulty. Please get in touch with us at customercare@msbrownstore.com and we'll be happy to help you. For any urgent issues with shipping or returns please call +61 438 685 596.