Shipping & Returns

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Ms BROWN ships from Sydney with Australia's first carbon-neutral delivery service, Sendle and Australia Post

Standard - signature on delivery (2+ business days*)  — $5.00
There must be someone at the address to sign for the delivery. If not, a card will be left with details for where the parcel can be collected (usually your closest newsagent or post office) within five days.

Standard - approval to leave (2+ business days*) — $5.00
Recommended only if there is clear access your property and there is somewhere suitable to leave a package out of weather.  By selecting this option, the receiver takes responsibility for any loss or damage to the package once it has been delivered.

New Zealand
Ms BROWN is now shipping to New Zealand* for a flat rate of $15.00 per order.

*Delivery times will vary depending on customer's geographical location. 

TRACKING

All orders are  processed within one business day. If an order is placed on a weekend or public holiday your order will be shipped the next business day. 

Once your purchase has been shipped you will receive a notification via e-mail with tracking information for your parcel. Please note tracking information may not be available until after 6pm on day of shipment.  

Delivery times are Monday-Friday during business hours.

Need it urgently? Send us an email to customercare@msbrownstore.com and we'll do everything we can.


RETURNS

Ms BROWN will gladly accept returns if for some reason you are not happy with your purchase or the item is damaged or faulty. Please get in touch with us at customercare@msbrownstore.com and we'll be happy to help you.

For any urgent issues with shipping or returns please call +61 438 685 596.


INTERNATIONAL ORDERS

Currently Ms BROWN delivers to Australian addresses only. We're working on getting our products to countries all over the world soon. If you are located outside of Australia, please register your details here and we'll notify you as soon as international shipping is activated in your region.

 
 
Carbon Neutral Delivery
Climate Friendly couriers